Apply now for one of the job opportunities:
CYBER SECURITY ANALYST
- Cyber Secuity Analyst
- Cyber Secuity Consultant
- Security Architect
- Security Platform Engineer
All candidates need be able to pass Secirity Clearance.
SERVICE SUPPORT ANALYST
Remote position – Service Desk Analyst
- Excellente customer service skills: Ability to work well under pressure, efficiently resolve customer problems and escalate further as appropriate
• Accept inbound requests via phone, chat, email and ticket queues (ServiceNow)
• Record and process incidents and service requests according to process specifications
• Document and resolve incidents according to process specifications
• Forward incidents which cannot be resolved to downstream support groups according to process specifications
• Initiate escalations according to process specifications
• Work collaboratively supporting team via TEAMS
• Expected to take part in on-call rotation with other admins. Summary of Responsibilities Experience & Skills:
• Experience in a Service Desk or Desk side environment preferred
• Experience in customer service ideally gained in a customer facing environment
• English proficiency in both verbal & written form
• Must be culturally sensitive; appreciate cultural differences Knowledge of computer technology:
• Epic knowledge.
• Windows Client
• Microsoft Office (Word, Excel, PowerPoint, Outlook,)
• Fundamental knowledge of the Windows Active Directory and domain concept
• Must be able to communicate effectively with corporate customers of different technical expertise, peers and all levels of management
• Associates degree plus 1 year work experience in IT related field
• Alternatively: 2 years work experience in Customer Service related field
FunmiNews Can Work With You To Review Your Resume. Set up a Consultation at our WhatsApp Number +1925-250-5704 With A. M. Archibong Esq
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